Return and Refund Policy

At GS Vending Machine Group, we want you to be completely satisfied with your purchase.

If things are unplanned, we’re here to help you navigate our return and refund process.

Our Return Policy

We understand that sometimes a product may not meet your expectations.

Here’s how our return policy works:

Return Window: You have 30 days from the date of delivery to initiate a return.
Condition of Items: Items must be in their original condition and packaging.
Non-Returnable Items: Unfortunately, we cannot accept returns on custom or personalized orders.

Contact Us: Reach out to our customer service team at sales@gsvendingmachinegroup.com to request a return.
Provide Details: Include your order number and the reason for the return.
Return Shipping: You will be responsible for the return shipping costs unless the item is defective or damaged.

Once we receive your returned item, we will inspect it and process your refund.

Refund Timeline: You can expect your refund within 5-7 business days after we receive the returned item.
Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.

If you receive a damaged or defective product, we want to make it right.

Report Issues: Contact us immediately with photos of the damage or defect.
Replacement or Refund: We will arrange for a replacement or issue a refund as appropriate.

If you change your mind before your order has shipped, we can cancel it for you.

Cancellation Requests: Please contact us as soon as possible to cancel your order.
Full Refund: You will receive a full refund within 5 business days.

If you have any questions about our return and refund policy, don’t hesitate to reach out.

We’re here to help you every step of the way.

Thank you for choosing GS Vending Machine Group!

Your satisfaction is our priority.